Talking Up and Talking Down

If any of us were to create a list of necessary qualities within relationships, communication would be on the list, and probably near the top of the list. And so it is within organizations. The leader communicates the vision. The manager communicates the process. This leaves the follower to anticipate a response that will encourage […]
You Don’t Say

There is a lot of talk about communication these days, but I’m not sure it is doing a lot of good. And doing good is what we are all about. This article will be the first in a short series on how we communicate. We hope it will be useful for your company or nonprofit. […]
A Good News Headline That Went Worldwide

There is plenty of bad news in the media. Apparently, that is not new. My wife is in the process of “cleaning out the garage.” That means she is going through bins of saved photographs, saved newspapers, and other memorabilia. We inherited most of that, we didn’t collect it ourselves. As she finds things that […]